Put the wrong fuel in? Start here.

No. Don’t start it and don’t switch the ignition on: on many cars that runs the fuel pump and draws the wrong fuel into the system. Leave the key out and call us.

Usually within 30 to 60 minutes, depending on where you are in Suffolk and the time of day. We’ll give you an idea when you call.

Usually 30 to 40 minutes once we’re with you. Then you can drive away.

Yes. We’re open 24 hours a day, 7 days a week.

Call us and tell us what the car is, what went in and roughly how much, and we’ll talk you through the price.

Wherever it has stopped: a forecourt, the roadside, your driveway or a car park. It doesn’t need to be towed anywhere.

We take it away and dispose of it safely and legally, in line with Environment Agency rules.

Pull over somewhere safe, switch off and call us. Tell us how far you went and what you noticed, and we’ll tell you what we can do.

Some policies do and some don’t, so check yours or ask your insurer.